Frequently Asked Questions

The iChange Best Digital FX Rate Guarantee gives you peace of mind when exchanging selected currencies. If you find a better qualifying exchange rate from one of our approved digital FX providers after completing your exchange with iChange, you may submit a claim and, if approved, we’ll reimburse the difference, subject to our Terms & Conditions.

The Programme currently applies to:Malaysian Ringgit (MYR)Chinese Yuan (CNY)South Korean Won (KRW)We may add or remove currencies from time to time.

As at the Effective Date, the approved digital FX providers are:YouTripRevolut SingaporeInstarem AmazeTrust BankThe approved list may change from time to time. Please refer to the latest Terms & Conditions.

No. The Programme applies only to the approved digital FX providers listed in the Terms & Conditions.

The competitor’s exchange rate must be captured within 10 minutes after completing your iChange transaction.

Claims must be submitted within 60 minutes after completing your iChange transaction.

Simply submit:· Your iChange transaction reference· Name of the approved provider· Screenshot showing the competitor’s exchange rate· Date and time shown on the screenshot· Transaction amountInstructions are available in the iChange app.

The competitor’s rate must:· Be from an approved digital FX provider· Be publicly available· Be for the same currency· Be for the same transaction amount· Be captured within 10 minutes after your iChange transaction· Not include promotional or discounted pricing

Claims based on the following will not qualify:· Promotional rates· Cashback offers· Referral rewards· Membership discounts· Employee rates· Negotiated rates· Corporate rates· Loyalty programme pricing· Rates not available to the general public

You must:· Have a verified iChange account· Have held your account for at least 30 days· Have completed at least one successful foreign exchange transaction before your qualifying transaction· Have an account in good standing

Maximum reimbursement:· SGD20 per approved claim· SGD50 per customer per calendar monthOnly one approved claim is allowed every 30 calendar days.

If your claim is approved, the reimbursement will be credited directly to your iChange Wallet.

We aim to review and process eligible claims within three (3) business days after receiving all required information.

Yes.All claims are independently verified. iChange reserves the right to reject claims that do not meet the Programme requirements or cannot be independently verified.

Common reasons include:· Rate captured more than 10 minutes after the transaction· Rate from a non-approved provider· Promotional or discounted rate· Different transaction amount· Screenshot unclear or incomplete· Information could not be independently verified

Yes.iChange may amend, suspend or terminate the Programme at any time in accordance with the Terms & Conditions.

The full Terms & Conditions are available on the iChange website and within the iChange app.

These are among the most popular travel currencies on iChange. We are launching the Programme with these currencies first and may expand it to additional currencies in the future.