Question 1

1. What is the iChange School Holiday Getaway Campaign?

Accepted Answer

Use your iChange Mastercard in Malaysia or Indonesia during the Campaign Period and meet the applicable cumulative spend threshold to receive an entry into the lucky draw. Five (5) winners will be selected from all eligible entries.

Question 2

2. When is the Campaign?

Accepted Answer

The Campaign runs from 5 September 2026 to 30 September 2026, both dates inclusive.

Question 3

3. Do I need to register or opt in?

Accepted Answer

No. There is no separate registration or opt-in. Eligible customers who meet the qualifying requirements will automatically receive the applicable lucky draw entry.

Question 4

4. How do I qualify for the lucky draw?

Accepted Answer

During the Campaign Period, accumulate either:• MYR1,000 or more in eligible transactions made in Malaysia; or• IDR5,000,000 or more in eligible transactions made in Indonesia.The spend is cumulative and does not need to be made in a single transaction.

Question 5

5. How many entries can I receive?

Accepted Answer

You will receive one (1) entry if you meet the MYR1,000 Malaysia threshold and one (1) separate entry if you meet the IDR5,000,000 Indonesia threshold.If you meet both thresholds, you will receive two (2) entries. The maximum is two entries per customer during the Campaign.

Question 6

6. If I spend more than MYR1,000 or IDR5,000,000, will I receive additional entries?

Accepted Answer

No. Spending above the applicable threshold does not generate additional entries for that country.

Question 7

7. If I qualify in both Malaysia and Indonesia, can I win twice?

Accepted Answer

No. Although you will receive two entries if you meet both qualifying thresholds, each customer can win only once during the Campaign.

Question 8

8. How many winners will there be?

Accepted Answer

Five (5) winners will be randomly selected from the combined pool of eligible Malaysia and Indonesia entries after the Campaign Period.

Question 9

9. What will the winners receive?

Accepted Answer

The reward depends on the entry selected in the lucky draw:• Malaysia qualifying entry: MYR1,000 credited to the winner’s iChange MYR wallet.• Indonesia qualifying entry: IDR5,000,000 credited to the winner’s iChange IDR wallet.

Question 10

10. If I qualify for both countries, which reward will I receive if I win?

Accepted Answer

You will have one Malaysia entry and one Indonesia entry in the draw. Your reward will correspond to the entry that is selected. If your Malaysia entry is selected, you receive MYR1,000. If your Indonesia entry is selected, you receive IDR5,000,000.

Question 11

11. Does my qualifying spend have to be in one transaction?

Accepted Answer

No. Eligible transactions are added together during the Campaign Period. For example, multiple eligible Malaysia transactions can cumulatively reach the MYR1,000 threshold.

Question 12

12. What transactions do not qualify?

Accepted Answer

Cancelled, refunded, reversed, disputed or charged-back transactions do not qualify. Cash withdrawals or advances, transfers between iChange wallets/accounts, iChange fees and charges, fraudulent or invalid transactions, and transactions that iChange reasonably determines are not genuine purchases made in Malaysia or Indonesia are also excluded.

Question 13

13. How does iChange determine whether my transaction was made in Malaysia or Indonesia?

Accepted Answer

Eligibility is determined using iChange’s transaction records, including transaction currency, merchant location, merchant information and other relevant transaction data.

Question 14

14. When will the lucky draw take place?

Accepted Answer

The lucky draw will be conducted after the Campaign Period. Five winners will be randomly selected from all eligible entries.

Question 15

15. How will I know if I win?

Accepted Answer

Winners will be contacted using the contact details registered with their iChange account. Please ensure your registered contact details are up to date.

Question 16

16. When will the reward be credited?

Accepted Answer

Subject to successful verification of eligibility, the applicable reward will be credited to the winner’s relevant iChange currency wallet within 30 days after the draw.

Question 17

17. Can I receive the reward in SGD or another currency?

Accepted Answer

No. A Malaysia winning entry receives MYR1,000 in the winner’s MYR wallet, while an Indonesia winning entry receives IDR5,000,000 in the winner’s IDR wallet. The reward is non-transferable and cannot be exchanged for another currency or cash.

Question 18

18. What happens if a qualifying transaction is later refunded or reversed?

Accepted Answer

If a transaction used to meet the qualifying threshold is subsequently cancelled, refunded, reversed, disputed or charged back, it may be removed from your qualifying spend. If this means you no longer meet the applicable threshold, your entry or reward may be forfeited.

Question 19

19. Are iChange employees eligible?

Accepted Answer

No. Employees of iChange Pte. Ltd. are not eligible to participate in the Campaign.

Question 20

20. Do I need to provide my OTP, password or PIN to claim a reward?

Accepted Answer

No. iChange will never ask for your OTP, password or PIN for you to participate in this Campaign or receive a reward.

Question 21

21. Where can I find the full Campaign rules?

Accepted Answer

Please refer to the iChange School Holiday Getaway Campaign Terms and Conditions for the complete eligibility requirements, exclusions and Campaign rules.

Frequently Asked Questions